Refund Policy
Operated by Abel Energy Global Limited (RC 9959286). Last updated: November 2026.
1. Failed or duplicate transactions
If a transfer fails or is debited twice, the amount is returned to your wallet automatically, usually within 24 hours and no later than 5 business days after investigation.
2. Unauthorised transactions
Report them within 48 hours at abel@abelpaybanking.com. We will investigate and refund confirmed unauthorised transactions not caused by your negligence.
3. Completed transfers
Transfers sent correctly to the recipient you specified are final. Check details before confirming. We will help you contact the recipient or their bank.
4. Cards and fees
Card issuance fees are non-refundable once a card is created or shipped. Unused wallet balances can be withdrawn to your verified account on request, less any applicable fees.
5. Merchant purchases
Refunds for goods or services are handled by the merchant. We will help resolve disputes on payments made through Abel Pay.